Our drivers will contact you to let you know the passenger pick up and drop off point. As well as advising their name and contact details, accompanied by their car details. We use your flight number to track your flight and ensure your driver is waiting for you when you land. We do ask that all passengers notify us should they not have entered the arrival hall 30 minutes after their flight lands.

Please call the driver directly on the number supplied in the SMS confirming your driver’s details or call LA Chauffeurs on 07413799973.

If you think you have lost an item in one of our vehicles, we will use reasonable efforts locate the item and, if found, securely store the property for 12 months. You can contact us by sending an email to info@lachauffeurs.co.uk or call 07413799973 and we will be happy to help. If we are unable to return your property after 12 months, we will securely dispose of the item.

Please call 07413799973 or email info@lachauffeurs.co.uk as soon as possible to avoid any unnecessary charges.
If a booking is cancelled less than 24 hours prior to the scheduled pick-up time, there will be a cancellation fee applied:
More than 24 hours before pick-up time = Full refund
Between 24 and 3 hours before pick-up time = 30% Fee
Between 3 hours and up to the pick-up time = 50% Fee
Once journey has commenced (driver on the way) = 100% Fee

You will automatically receive a receipt when paying by credit/debit card or PayPal. If you require a receipt when paying by cash, please let us know when you make the booking.

You can submit a query via our contact form, email us on info@lachauffeurs.co.uk or call on 07413799973

Our vehicles are stocked with bottled water for your convenience; however, we respectfully request you refrain from eating or drinking whilst in the vehicle.

Providing your flight number at the time of booking allows us to monitor your flight and alter the collection time accordingly to ensure that we meet you when your flight arrives and unnecessary waiting time charges. If you wish to add a delay time in addition to your grace period, this can be arranged at the time of booking.

When you provide us with your flight number at the time of booking, we will track the flight landing time and adjust your pickup time accordingly

Our drivers will contact you to let you know the passenger pick up and drop off point. As well as introducing themselves, what vehicle they are using and their car details.

Our airport pickups include 60 minutes parking. After the free period you will be liable for any additional parking charges. Airport drop off charges are also included in the price for all airport drop offs.

When you have provided us with the flight number at the time of the booking, we will be aware of this cancellation and therefore will cancel the booking. Should you need to make an alternative booking for a different date or time, please call us on 07413799973. It is the customer’s responsibility to let us know that their flight is cancelled and no longer require a vehicle. Please cancel your booking via email, SMS or by calling 07413799973.

We have an excellent flight monitoring system, and we are always aware if your flight is delayed or has landed early. Therefore, we can ensure your driver only goes to the meeting point when your flight lands. This means that you pay no extra charges no matter how late the flight is. We do ask that all passengers notify us should they not have entered the arrival hall 30 minutes after their flight lands.

Yes, you can have more than one pick-up or drop-off on your journey. You can make multiple pick-up and drop-off address bookings via our website, by calling 07413799973 or by emailing bookings@lachauffeurs.co.uk.

Yes, rates start at £40 per hour with a minimum booking time of 4 hours, from our base, back to our base in Royal Wootton Bassett. Parking, tolls and congestion charges will be added to the final price.

We recommend a full destination address is provided at the time of the booking. This will allow us to provide an accurate journey estimate and price.

Yes, simply request PayPal as your payment method at the time of booking.

We are more than happy to accept pre-booked journeys. Before confirming your booking, you will always have the option to specify the pick-up date and time required.

You are not required to tip your driver, however, if you wish to reward excellent service, please tip the driver directly

To receive SMS updates on your booking from us, such as your driver details, status of collection and any meeting points, we do recommend a mobile number is provided when making a booking.

We reserve the right to charge extra for journeys made during the Christmas period.

All our journeys are estimates only so please allow extra time should you need it.

You can make bookings using our website, calling 07413799973 or emailing bookings@lachauffeurs.co.uk.

You can request a quote via our website, calling 07413799973 or emailing bookings@lachauffeurs.co.uk.

Please call 07413799973 or email info@lachauffeurs.co.uk.

Our drivers will contact you to let you know the passenger pick up and drop off point. As well as introducing themselves, what vehicle they are using and their car details. We use your flight number to track your flight and ensure your driver is waiting for you when you land. We monitor delays and update the time we send your driver in accordingly. We do ask that all passengers notify us should they not have entered the arrival hall 30 minutes after their flight lands.

Please call the driver directly on the number supplied in the SMS confirming your driver’s details or call LA Chauffeurs on 07413799973

If you think you have lost an item in one of our vehicles, we will use reasonable efforts locate the item and, if found, securely store the property for 12 months. You can contact us by sending an email to info@lachauffeurs.co.uk or call 07413799973 and we will be happy to help. If we are unable to return your property after 12 months, we will securely dispose of the item

Please call 07413799973 or email info@lachauffeurs.co.uk as soon as possible to avoid any unnecessary charges.
If a booking is cancelled less than 24 hours prior to the scheduled pick-up time, there will be a cancellation fee applied:
More than 24 hours before pick-up time = Full refund
Between 24 and 3 hours before pick-up time = 30% Fee
Between 3 hours and up to the pick-up time = 50% Fee
Once journey has commenced (driver on the way) = 100% Fee
If you booked a journey for the wrong date/time, but failed to inform us = 50% if less than 3 hours before pick-up time
If you double booked with a different company, but failed to inform or cancel the journey with us = 100% Fee
If you have booked a journey with us, but do not turn up (No Show) = 100% Fee

Waiting time is charged at £30 per hour or part thereof.
Our airport pickups come included with the flight tracking feature. We monitor your flight and reschedule your pickup time accordingly, should there be an earlier or delayed arrival. What this means in simpler terms… you provide us with the flight number and landing time; when the plane lands, our driver will be waiting for you at Arrivals. You also have 60 mins free parking and waiting time on us.

Once a driver has been allocated to your booking, you will be sent an SMS message with your driver’s details, including their contact number and the make and model of the vehicle.

You will receive an SMS message to confirm your driver’s arrival.

All our drivers are regularly advanced DBS checked and fully licenced. We follow the unaccompanied minor policy set by Wiltshire council. Please contact us on 07413799973 or info@lachauffeurs.co.uk to discuss your individual needs.

In this case you can contact your driver directly using their mobile number provided in the mobile app and SMS message or call us on 07413799973 . We will attempt to fulfil your request; however, they may have further bookings which makes the change unachievable.

Before confirming the booking, you can select a payment method from one of the following options: credit/debit card, cash, PayPal payment and/or Stripe Checkout.

Please call the driver directly on the number supplied in the SMS confirming your driver’s details or call LA Chauffeurs on 07413799973

We give you an estimated journey time when you make a booking, which is based on the time of day and the recommended route. We recommend planning ahead, particularly when booking airport journeys.

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LA Chauffeurs always aim to provide professional, courteous, and safe travel, if we fall short of this at any time then please contact us on07413799973 or email info@lachauffeurs.co.uk as soon as possible after your booking. We will endeavour to investigate and resolve your complaint within 48 hours. If you are not satisfied with the outcome of our investigation you may escalate to Wiltshire council: Taxi complaint – Wiltshire Council.

Rather than a meter, we operate a fixed postcode to postcode pricing structure. You will be provided with a price and advised of any possible extra charges (e.g., parking etc.) at the time of booking. This price will not change unless there are amendments to the booking e.g., extra drop off/pickups.

Our minimum fare for any journey is £70.

In the unfortunate event of a passenger soiling inside our vehicles, we will charge £100 to cover cleaning costs.